The E-Commerce Times has a posted a decent primer on signing an outsourcing contract and then making sure your confidential data will be protected. Certainly this is not an easy task.
At Indian call centers and IT outsourcing firms, there is a tendency to make everything classified, which makes it very difficult to implement confidentially protections where they are genuinely needed. Confidentiality procedures need to be well thought out and then implemented as planned.
Read the article: Outsourcing Contracts: Protecting Project Information
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