February 13, 2007
Failed Outsourcing Deal? Blame The People
This is something most of us know and yet it took a global outsourcing survey by KPMG LLC for us to believe that outsourcing is a people business. The survey proves that successful outsourcing isn't about tight contracts and meeting service-level agreements -- it is strictly a people business and is based on relationships between provider and customer.
Overall, some 60% of respondents claimed that problems with their outsourcing provider are almost always people-related. Head of KPMG's IT advisory, Egidio Zarella, said this is because sourcing arrangements are not managed correctly; 79% of survey respondents did not even know the cost of selecting an outsourcing provider.
Want to know more about this survey? Read on
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