January 04, 2007
Homecoming
Imagine virtual contact centers that tap high-caliber workers with industry expertise, and connect them through a network of home-based agents across the US. This idea could revolutionize the way businesses interact with customers. Only thing is, it is no longer an idea; it’s a reality. Businessweek.com reports:
Several factors have contributed to the homeshoring trend and will continue to fuel growth in the coming years. Among them are technological advances that make it easy to set up and monitor home-based agents. Consider the increased availability of high-speed Internet connections, as well as innovations in Voice over Internet Protocol (VoIP) technology, which can add a host of features to calling plans, while reducing the price of telecommunications.
Read more: Bringing the Workforce Home
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