November 03, 2006
Quality Test For Outsourcing Personnel
--By Priya Jestin, Staff Writer
Finally, you may get to hear some decent service. (Not that it was all that bad but well, it wasn’t too good either.) Recently, the main trade body representing software services companies in India announced that it would hold entry-level tests. These tests will help them gauge the capability of people seeking jobs outsourced by U.S. and other overseas companies.
This new move means two things. First that the Indian outsourcing industry is finally coming of age and secondly, that it has learnt to master the fast pace of growth. This recent move will help the industry tap new talent and cut the time and expense of recruiting new hires. This will help keep the industry churning and the economy growing at its present level. And it will help us consumers as well.
Admit it, outsourcing is here to stay. And we cannot always bang our heads in frustration when we realize that the guy at the other end hasn’t understood us or mistaken our request. We should welcome this new move because the industry finally understands the fact that there is a need to satisfy the consumer.
Candidates who pass this test will be regarded as having the basic skills to work in the outsourcing industry. However, this doesn’t guarantee employment. The test, to begin Nov. 18, is based on the Test of English as a Foreign Language (TOEFL) and the U.S. Graduate Record Examinations (GRE). The latter measures verbal reasoning, quantitative reasoning, critical thinking and analytical writing skills. The scores will also help recruiting companies screen candidates and determine their training needs.
The main purpose of this initiative is to counter a potential shortage of talent over the next decade. The test will help them tap new talent pools in relatively remote parts of the country as well.
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