August 30, 2006
Loyalty counts: National Australia Bank widens outsourcing deal with Accenture
Perform well, and you will be rewarded with a bigger piece of the cake—that's what NAB seems to be telling Accenture. To begin with, NAB's agreement with Accenture was limited to a finance and accounting arrangement; by April 2007, Accenture will be awarded 81 back-office finance-processing roles, where Accenture will validate and convert data into reports, and look after procurement administration.
However, NAB has not taken this step out of the blue. A
pilot project was completed some months back with encouraging results, and this
helped in sealing the final deal for Accenture. As Global Services reports,
the NAB outsourcing venture will not lead to job layoffs:
It is expected that many of the affected employees will be re-deployed to other roles within the bank.... The plans do not involve customer-contact roles, and all customer data will remain stored in Australia.
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