August 21, 2006
IBM to Offer BPO Solutions for Banks
Recently, I had written a post titled "PSU Banks in India Planning Outsourcing" about how Indian banks are contemplating outsourcing. Now IBM has decided to offer BPO solutions to banks in Malaysia. As competition from foreign players intensifies, local banks are planning to become more innovative to boost profitability. According to IBM Malaysia sources, banks need to focus on their core competencies and outsource other functions such as human resource and payroll to remain competitive. Banks are looking to outsource their service centers in order to boost efficiency and reduce costs. Do you think that outsourcing will really help banks to improve the quality?
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