August 19, 2006
Hawaiian Airlines Moots Outsourcing
Outsourcing has become a buzzword in the airline industry. You must have heard about the impact of outsourcing in that industry. According to reports, Hawaiian Airlines is planning to take the help of outside companies for certain jobs. It is planning to downsize departments and transfer employees to save money. Hawaiian Airlines' decision is based on its objective of improving both the service and profits.
The airlines may outsource all or parts of its operations in eight groups. It is important to note that telephone reservation is the largest operation it is having. There are about 300 employees in Hawaiian's reservations department. Recently, I had written a post titled "Aircraft MRO Outsourcing Is On Rise". That will give you more information on Aircraft MRO Outsourcing, which is considered a new revolution for outsourcing industry.
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