August 21, 2006
Growth in Contact Center Outsourcing Market
Offshore outsourcing is a global phenomenon that has driven the growth in the contact center outsourcing market in Asia-Pacific. The trend is expected to continue to be the key growth driver. Since the contact center outsourcing market in Asia Pacific continue to witness strong growth, the demand for skilled workers is increasing day by day.
Market research studies revealed that revenues in the Asia Pacific Contact Center Outsourcing Market industry covering 13 major Asia Pacific economies totaled to USD 7.2 billion in 2005. It is estimated to be worth USD 25.1 billion by 2012. Today, many enterprises from the US and the UK have outsourced significant portions of their customer care operations to countries like India, China, Philippines and Malaysia. Recently, I had written a post titled “China to Promote Outsourcing Business” about how China is emerging as one of the hot outsourcing destinations in Asia-Pacific region.
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