July 15, 2006
Outsourcing in North America Driven by IT Outsourcing
According to a research made by an independent BPO analyst firm, outsourcing activity is stronger in North America than Europe. The report also revealed that North America outsourcing activity was primarily driven by IT Outsourcing. In North America, BPO contract activity declined by 20%, whereas it grew steadily in Europe. On the contrary, IT outsourcing has witnessed a sharp growth in North America. BPO still has the potential to become a much larger market than outsourcing. However, in the current scenario, IT has dominated the outsourcing market share.
The NelsonHall report observed that new sector patterns are emerging. For example, manufacturing and retail combined to account for 28% of BPO contract value in the past 12 months, compared to 12% in the prior equivalent period.
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