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July 26, 2006

Is the Future of BPO Industry Secure in India?

The issue seems to be controversial, yet sensitive. Answer to this question will determine the fate of millions of youngsters in India who opt call center jobs as their career. The arrest of Nadeem Kashmiri in the HSBC call center fraud has raised a big question mark on the reliability and security of Indian BPO industry. Sadly, this is not the single incident of security breach in call centers. In the past couple of years, several cases of data fraud have been reported in call center facilities in Pune, Mumbai, Gurgaon and Bangalore.

We admit or not, such incidents are bound to affect the booming BPO industry in India. Experts believe that cases of security breach in India are minimal as compared to that abroad. However, here the question is why should not we provide hundred percent secure services to our foreign clients who heavily rely on us for the efficiency and effectiveness of their processes?

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