Recently, I had written a post on how offshore clients were losing trust on Indian BPOs because of cases of security breach. The post was titled, “Is the Future of BPO Industry Secure in India?” Now it seems that India outsourcing industry has woken up to the gravity of the situation.
After the recent incidents of data theft at call centers, finally the Indian outsourcing industry joined forces to implement a number of security measures. The industry acknowledged that such incidents would undermine the outsourcing expansion in India. The BPO firms in India have initiated a voluntary registry for call center employees. That will help employers to perform background checks on prospective employees.
In a major development, an independent self-regulatory body under the aegis of the National Association of Software and Services Companies (NASSCOM) was created. The body will look after the problems facing by BPO industry and find solutions to resolve those.
Data security and privacy have been seen as major barriers to global trade. Outsourcing companies in India are aware of this. Hence, they are trying to improve the security in their organizations. What do you think about the security measures taken by Indian outsourcing industry? Will it help the industry to restore the faith of offshore clients?
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