Western Australia's Department of Community Development was not finding its existing information systems adequate because there was no integrated management system. To improve the situation, the department has embarked upon project Assist, which will implement a packaged CRM and content management software across its 84 office locations.
According to Global Services Media, the project will be executed by a client solution from Unisys West. Under the three-year outsourcing contract, which is likely to be extended for a further couple of years, Assist will use a mixture of Oracle's PeopleSoft Enterprise CRM and Objective's Enterprise Content Management suite.
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