July 07, 2006
Australian Telecom Outsourcing to India
Despite the protests from unions and public to send back-office and calling center operations to India, a major part of Australia's telecommunication work is being outsourced to India. The government-owned Telstra has recently entered into a major deal with Indian IT giant, Wipro. Another leading Australian company Optus is also negotiating with Indian BPOs to handle its IT development and management operations. Both Telstra and Optus have been under tremendous pressure to cut costs as the telecommunication sector in Australia is showing signs of slowing down.
The inkling of Optus India move has reportedly come from briefing by the management of the Australian Stock Exchange (ASX) listed company to thousands of its call centre staff about increasing the numbers in India from 500 to 800 on immediate basis.
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