July 31, 2006
Are BPO Employees Over-stressed?
There has been a debate over the stressful life living by BPO employees in India. This is a sensitive issue and requires proper attention. A few days ago, I came across a news article titled " BPO firm employee held on charge of killing colleague". It immediately caught my attention, as I believe it is somehow related to the stressful BPO lifestyle.
The incident occurred in Bangalore, where an employee of Aviva 24/7 BPO unit, murdered his female colleague and dumped the body on a different location. According to the police sources, the murder was the result of a love-hate relationship between the duo.
If an argument or a conflict results in a brutal murder, then we have every reason to believe that the accused was not living a healthy life and he was not a stable frame of mind. Can it be attributed to the burnout in BPOs? It seems that the concerned BPO and the police are dubbing the incident as a fatal attraction that ended in a tragedy. However, nobody bothers to see the other side of the incident. It's high time we wake up to such incidents and find out the exact reason why our well-qualified employees go brutal and violent in small matters.
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