June 15, 2006
Egypt looks to divert Call business away from India
When you think of Egypt, it is likely that you will jump to an image of pyramids, the Sphinx, the Nile, and tourism. But in this age of global competition for outsourcing business, Egypt might soon reap the benefits of an educated unemployed population, good English-speaking skills, and a modern telecom system and attract call center business.
Studies have shown that India is nearly at saturation point, and it is likely that Western employers will seek new destinations. Egypt is geography well stationed in relation to the American and European time zones, and at least four BPO/call center providers are already attracting clients to Egypt: C3, Raya, Egyptian Contact Center Operator or Ecco, Tamima Teleseen, and Xceed. Xceed already has customers like Microsoft, GM, Oracle, and NetOne.
According to Datamonitor, Egypt still has a few barriers to cross before becoming a challenge to countries like India and the Philippines. However, the country is sending the right signals, and proper marketing can push Egypt on to the outsourcing path in a big way.
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