May 23, 2006
Sustainability Issues in the Philippines BPO Industry
Experts are still not convinced over the long-term viability of the BPO industry. According to a recent study conducted by the Philippine Institute for Development Studies, the sustainability of this outsource industry is in doubt. Intermittent threats to physical security still continue to discourage BPO investors.
Industry experts in Philippines have pointed out to the country's high electricity rates that could deter the BPO companies from carrying out their operations. These BPO companies are mostly dependent on uninterrupted power supply for their computers, servers and other network equipments. As most of the BPO companies operate on twenty-four hours a day and seven days a week, it might be a concern for them. INQ7.net reports:
BPO encompasses several sub-sectors including contact centers, medical and legal transcription, animation, managed services and software development.
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