March 31, 2006
HP Sets a trend in Customer Bonding
Hewlett-Packard, based in Palo Alto, Calif., has set a precedent in providing its services to Procter and Gamble and at the same time emulating the company's physical location. The environment is in close similarity with the setup of P&G in the finance and accounting areas. Both these giants in their respective fields have set their own rules for success and at the same time share the common values of trust, integrity and competitiveness.
P&G seeks seamless integration of it's practices with the services of HP so as to bring about the same quality standards and these standards give the same amount of satisfaction to the suppliers. It goes without saying that this contract will influence the shape of the BPO industry. According to TransWorldNews, it is important for both companies to exhibit a sense of togetherness for the success of the deal. It is imperative for Procter & Gamble to make its accounts tranparent to the suppliers, and for Hewlett-Packard to implement the best practices with other customers.
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