October 15, 2005
The Call Centers Association of India opposes Left call for Unionism
The Call Centers Association of India (CCAI) has reacted strongly against the suggestion made by CPI(M)-backed Centre of Indian Trade Unions (CITU) that the call centers based in India should form unions for their rights. CCAI have opposed the move because the concept of unionism goes against the norms of international business. The concept of unionism would also adversely affect India's position as an attractive destination for IT and ITES investment.
Contrary to this opposition, consultancy firm Gartner indicated that the demand for unionism in the call center industry is a sign of maturity of the BPO sector. Unionism could add a sense of security to the professionals employed in the industry, as there could be a feeling that the union would be able to defend the worker's position in the event of a "battle". However, this view of Gartner is in direct contrast to the view of Wipro BPO Solutions Ltd CEO TK Kurien, who pointed to the decline of unionism the world over. The Indian Express reports:
The Left parties’ call for unionionization in call centres has the $5.2 billion outsourcing industry in a rage. CPI(M)-backed Centre of Indian Trade Unions (CITU) has suggested that workers form unions for their rights in India. The Call Centres Association of India (CCAI) is not pleased with the idea, saying ‘‘international business has no place for such unionism.’’
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