Following the newspaper report by the Daily Mail that Bank Abbey is planning to pull out of its outsourcing arrangements in India and pull back the 1000 jobs in India back to the UK, there has been widespread speculation.
However, Bank Abbey said that it is only reviewing the arrangement, and there are no plans now of any alteration in the bank's outsourced arrangement with its Indian partners ITC Infotech and MsourcE. The 1,000 jobs that the bank has in India perform administrative tasks and customer queries, and the bank established a call center in Bangalore a couple of years ago. Reuters reports:
The Daily Mail newspaper on Wednesday cited an Abbey insider as saying the bank planned to pull out of India next year and transfer the 1,000 jobs back to the UK because of customer complaints about service levels. The newspaper said a formal statement was expected later this year.

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