October 29, 2005
India-based company SlashSupport opens Call Center in San Jose
SlashSupport, a part of the Cybernet Software Systems Group, has established a call center in San Jose, California. It employs 25 people currently, but this figure is expected to increase to 100 in a year's time. The call center, with the four centers in India and another in Singapore, attends to calls of all levels, with the number of inbound calls going up to 5 million every year.
Its success could mark the start of the trend of "reverse outsourcing,” where the requirements of Americans are met within America through a call center. SlashSupport has already built a client base in the US. Hindustantimes.com reports:
With some 30 clients in the US, and 90 per cent of its business with US companies, [SlashSupport Executive Vice President Sanjiva] Singh said these "highly branded" companies got and gave back more to an in-country call centre. As an on-site company, SlashSupport got to have close interaction on product marketing and engineering with its clients, including interacting closely with the customers of that client.
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