July 04, 2005
Identity Theft Concerns has not slowed BPO growth
In recent months there has been a flurry of reports questioning the security of information sent to Indian outsourcing firms. With recent incidents in which thousands of individuals personal information was compromised, the western public has become wary if not outright against further outsourcing expansion. That said, there has been no noticable slowdown in work for Indian BPO firms. Indian analysts and industry representatives argue that the skills of their population and cost advantage far outweigh the security questions for almost all outsourcing companies. They also argue that despite the high publicity of the incidents in which security was breached, these are merely isolated incidents. These industry leaders obviously have had much success in convincing western countries of this as they have not hesitated to continue outsourcing. In addition to this, Indian industry leaders and public officials have been very forthcoming with the need to fix this security problem. Newindpress.com Reports:
"If the Indian industry is not shown to be addressing such occurrences on a war footing the battle will become increasingly one-sided," said Raghu Raman, CEO of Mahindra Special Services Group.
"I don't think the quantum of outsourcing will reduce drastically but our ability to climb up the value chain will be severely deterred," he added.
Read More: Business as usual for BPO firms despite frauds scare
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