After years of taking advantage of the high cost of first world labor through outsourcing, Indian outsourcing firms are now struggling with similar problems with respect to their own labor force. With some firms reporting employee turnover at 50% annually, the costs of recruitment and training are also playing an increasing role in the cost of english-speaking labor. The Financial Express Reports:
As the industry clocks up 50 per cent-plus growth, demand for quality personnel is outstripping supply. Employees often hop to new jobs for slightly more money, and many do not view back-office work as a career.
Read More: Indian outsourcing firms battle to retain staff
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