February 21, 2005
Africa Enters Outsourcing Market
Capitalizing on increasing wages in principal call-center outsourcing areas such as India, Ireland, and China, a number of African countries are expanding their efforts to attract outsourcing work. While South Africa is leading the continent with an estimated 500 call centers employing approximately 31,000 people, a number of other countries including Ghana, Kenya, Morocco, Senegal, Tunisia and Madagascar are taking advantage of their educated english and french speakers by establishing their own call-centers. While a number of African nations are seeing some early success, the lack of infrastructure in many areas is creating a number of unanticipated obstacles. RockyMountainNews.com Reports:
Kenya's regular phone lines are so abysmal that the founders of KenCall had to go through the cumbersome process of getting government approval to use a costly satellite hookup. Even more dollars were burned on an elaborate generator system aimed at keeping KenCall's computer screens running during Nairobi's frequent power failures.
Read More: Africa gets in on outsourcing bonanza
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