November 23, 2004
HR BPO the Next Big Thing
According to V Chandrasekaran of Secova eServices Ltd, human resources BPO amounts for one-third of all outsourcing. Gartner Research estimates that HR outsourcing will reach $51 billion and represent 39% of all BPO revenue by the end of 2004.
From Financial Express:
“HR opportunity is absolutely new. It is a sunrise opportunity with huge potential,” Mr Chandrasekaran, who formed Secova eServices to tap this potential, said. “Our initial focus will be only on HR administration, benefits and payroll, in the mid-market which accounts for $13.2 billion.”
In HR BPO, revenues depend on the number of employees the clients have. This is in sharp contrast to a typical customer care centre, where bills are charged on the workers servicing a client in the BPOs.
Read more: HR outsourcing is next big opportunity: experts
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