Outsourcing Times

October 07, 2004

Indian BPO Companies Need U.S. Facilities

BPO companies in India are discovering that they need some American facilities and staff to run operations for their U.S. clients. ICICI OneSource Ltd. is an Indian BPO company that recently acquired New York-based Account Solutions Group LLC.

From InfoWorld:

Going forward, outsourcers must provide a blend of onshore and offshore delivery of BPO services to their customers, according to [ICICI's CEO Ananda] Mukerji.

"Users are looking at blended delivery from both ends," he said. "U.S. companies that were outsourcing in the U.S. now want to take advantage of the lower cost of offshore services, while companies that have outsourced offshore may want to keep some processes onshore in the U.S."

Read more: 'Pure' outsourcing model falls from favor

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October 7, 2004 in India | Permalink

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