Outsourcing Times

October 22, 2004

IBM Gets Dun & Bradstreet IT Outsourcing Deal

IBM has signed a seven-year, $180 million deal to handle Dun & Bradstreet's IT outsourcing project.

According to Computerworld:

Under the agreement, IBM expects to transform and manage key business functions and financial operations globally for D&B, according to an IBM spokeswoman.

"IBM will manage customer relationships for D&B, more than 100,000 of them, leveraging new technologies such as real-time analytics, to transform the way customer needs are understood and responded to with greater efficiency and satisfaction," said the spokeswoman. "More importantly, this deal represents a new level of CRM work for IBM."

Read more: IBM signs $180M outsourcing deal with Dun & Bradstreet

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October 22, 2004 in Software & IT | Permalink

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