Outsourcing Times

October 19, 2004

Business Process Outsourcing Grows in Europe

Outsourcing, especially BPO, has long been a factor in American business, but the trend is beginning to reach Europe in a big way. More outsourcing deals were signed there last quarter than in any single quarter since 2000.

According to CIOL:

Driving the latest spurt of outsourcing growth is so-called business process outsourcing (BPO), in which companies contract out entire processes, for example human resources from hiring to pension administration.

Previously, firms tended to outsource only information technology functions such as server management, IT integration or customer relations to call centres.

IDC expects the global BPO market to almost double from last year's value to $124 billion by 2008 as companies perceive not only cost advantages but added value in contracting out entire processes to third parties.

Read more: Outsourcing gains impetus in Europe

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October 19, 2004 in Economics | Permalink

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