April 27, 2004
IBM, Citigroup Acquisitions Complicate Outsourcing Process
SearchCIO.com ran an article on the recent acquisitions made by IBM and Citigroup of Indian BPO's:
"Those who have been following the controversy over 'offshoring' U.S. service jobs to low-cost markets like India now have new developments to consider: The takeover this month by U.S. business giants -- IBM and Citigroup -- of two major providers of business process outsourcing (BPO) services in India.
"'At this point, the BPO industry is fragmented, and you will see a consolidation in India with 10 to 12 major players emerging in the next two or three years,' says Stefan Spohr, vice president of A. T. Kearney's financial institutions practice in New York City.
"'It now appears that the company has decided it would be faster to acquire these capabilities than to build them in-house.'" Read More
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